Shipping policy

At Charmed Decor, we strive to provide a seamless and efficient shipping experience for our customers. We partner with a courier platform that utilizes a dynamic system to calculate shipping rates at checkout based on the distance between our warehouse and your delivery address. Below are the key points of our shipping policy:

  1. Real-Time Shipping Rates
    Shipping rates are calculated in real-time at checkout.
    Rates are determined based on the distance from our warehouse to your delivery address.
    You will see the shipping cost before completing your purchase, ensuring transparency and no hidden fees.
  2. Order Processing Time
    Orders are processed within 1-2 business days.
    You will receive a confirmation email once your order has been dispatched.
  3. Delivery Time
    Upon dispatch from Charmed Decor, all deliveries are handled by an independent third-party courier. We are not responsible for managing, monitoring or following up on the courier's operations, including driver location or delivery timing. Any urgent delivery follow-ups must be directed to the courier using the tracking information provided. Delivery times vary based on your location.
    Estimated delivery times will be provided at fulfillment of the order.
    We aim to ensure timely delivery, but please note that unforeseen circumstances may cause delays.
  4. Tracking Your Order
    Once your order is shipped, you will receive a tracking number via email.
    You can track your order through our courier partner’s website using the provided tracking number.
  5. Shipping Areas
    We currently ship within South Africa only.
    If your delivery address is outside our shipping areas, please contact our customer service for possible arrangements.
  6. Shipping Restrictions
    Certain products may have shipping restrictions due to size, weight, or regulations.
    If an item in your cart has a shipping restriction, you will be notified at checkout.
  7. Shipping Costs
    Shipping costs are based on the distance between our warehouse and your delivery address.
    The exact shipping cost will be calculated and displayed at checkout.
  8. Damaged or Lost Packages
    If your package is damaged or lost in transit, please contact our customer service immediately.
    We will work with our courier partner to see if we can resolve the issue promptly.
  9. Customer Service
    For any shipping-related inquiries, please contact our customer service at info@charmeddecor.co.za.

 

Our team is available to assist you with any questions or concerns you may have.
We appreciate your understanding and patience as we work to provide the best possible shipping experience for you.

Thank you for choosing Charmed Decor for your decorative tile needs!